Telemedicine

Telemedicine User Guide

Plain-language guides to using the Telemedicine platform — what each type of user can do and how to do it.

What this platform is

A telemedicine system that lets patients find doctors, book appointments, have live video consultations, and view their lab/radiology results and visit history — all within one clinic ("organization"). Behind the scenes, clinic staff manage doctors, appointments, lab and imaging orders, and platform administrators manage multiple clinics and their staff roles.

How to sign in

• Web app: open the site and sign in with your email and password. New patients can self-register from the sign-in page — every other role (doctor, lab/radiology staff, clinic admin, platform admin) is created for you by an administrator; there's no self-service signup for those.
• Mobile app (iOS/Android): patients only, for now. Same email/password account works on both web and mobile — see the mobile app guide.
• Two-factor sign-in (TOTP authenticator app) can be turned on from your profile; once enabled you'll be asked for a 6-digit code after your password on every sign-in.

Who's who

Role	What they do	Where
Patient	Finds doctors, books and attends appointments, views health records and messages doctors	Web + mobile — see Patient guide
Doctor	Manages their schedule, runs consultations, writes clinical notes and prescriptions, orders labs/imaging	Web only — see Doctor guide
Lab staff	Uploads and verifies laboratory results	Web only — see Staff guide
Radiology staff	Uploads imaging studies (DICOM) and verifies radiology reports	Web only — see Staff guide
Clinic admin	Runs one clinic: manages its doctors, appointments, staff, branches, and reports	Web only — see Admin guide
Platform admin	Runs the whole platform: manages every clinic, cross-clinic staff, and the role/permission catalog itself	Web only — see Admin guide
Receptionist	Front-desk registration, check-in queue, billing	Role exists but has no dedicated screens yet — see Staff guide

A person can hold more than one role — for example, a clinic admin who is also a doctor sees both sets of navigation.

Guides

• Patient guide — finding a doctor, booking, video visits, paying, health records, messaging
• Doctor guide — schedule, availability, running a consultation, clinical notes, prescriptions, ordering labs/imaging
• Admin guide — clinic admin and platform admin: staff, appointments oversight, reports, branches, roles, audit log
• Staff guide — lab and radiology result queues
• Mobile app guide — the patient-facing iOS/Android app

Language and theme

Every screen has a language switcher (English / Arabic / German) and a light/dark theme toggle in the top bar — your choice is remembered for future visits.